How do you resolve conflict management at work or at school?
1. Pick one example of a conflict that you encountered at work or school
2. Explain how you managed the conflict
3. Which of the 6 C’s of conflict management (communicate, circumvent, confront, conform, compromise, collaborate) did you use to resolve this conflict and why?
One example of a conflict that I encountered at school regarded a group assignment (an Ethics paper) that needed to be done within a short period of time (with the addition of having group members that were somewhat incapable and mediocre when it came to team effort and cooperation).
Being that I was viewed upon everyone in the group as the most trustworthy and hardworking person, I was unsurprisingly deemed the team leader and with that came the responsibility of handing the duties of what part to do to each team member. Not being an avid leader myself (mostly a follower), I took control and split up the work needed to be accomplished evenly but also logically (i.e. based on what the strengths/weaknesses were per person, I gave each a part to do using that guideline). I also made a schedule and utilized gmail.com (as our school gave each of us accounts for online contact) with each member and periodically checked on their progress until they finished their part.
Following this, I proof-read their work and met with each person to go other their adjustments. Lastly, I combined all the parts and added my contributions to the final draft and handed it to the teacher. Although this process went fine, I do admit that there was some drawbacks that required myself to use some of the 6 C’s of conflict management. To elaborate, I needed to use stern but friendly communication to ensure undivided attention among the more nonchalant team members. One team member in particular spoke out of my accusation on their irresponsibility to not adequately research their part, to which I confronted them with the warning “If you don’t do your part, your name will not be acknowledged ensuring you a zero grade.”
Fortunately, that person listened and I didn’t have to worry no more. Lastly, I instilled both conformity toward work procedures (i.e. citing work properly) and collaboration (as in teamwork, helping one another in research). Overall, I handled this conflict well and with class.